Shipping policy

SHIPPING POLICY

Thank you for shopping with Exotic Luxuries.

PROCESSING TIME
All orders are processed within 2–7 business days. Some custom lengths or specialty textures may require additional processing time. Please allow up to 2 weeks for customized orders.

Orders are not shipped or delivered on weekends or holidays. During high-volume periods, processing and shipping times may be delayed. Customers will be notified via email if there is a significant delay with their order.

SHIPPING TIMES
Standard shipping typically takes 3–5 business days after your order has been processed. Weekend and holiday orders may experience delays.

SHIPPING RATES
Shipping costs are calculated and displayed at checkout.

SHIPPING ADDRESS
Please ensure your shipping address is correct at checkout. Exotic Luxuries is not responsible for packages shipped to incorrectly entered addresses. If you notice an error after placing your order, please contact us immediately at kynnady.luxuries@yahoo.com.

ORDER TRACKING
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. Tracking information may take up to 24 hours to update.

CUSTOMS, DUTIES & TAXES
Exotic Luxuries is not responsible for any customs fees, duties, tariffs, or taxes applied to your order. Any additional charges are the responsibility of the customer.

DAMAGED OR LOST PACKAGES
Exotic Luxuries is not liable for products damaged or lost during shipping. If your package arrives damaged, please contact the shipping carrier directly to file a claim. Be sure to keep all packaging materials and damaged items.

INTERNATIONAL SHIPPING
At this time, Exotic Luxuries only ships within the United States.