Refund policy

RETURN & REFUND POLICY

Due to the nature of our products and for hygiene purposes, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been processed.

Refunds will only be issued if:
• You received the wrong item
• Your order arrived damaged due to an issue on our end
• An item is missing from your order

To request assistance regarding an order issue, please contact us within 48 hours of delivery at kynnady.luxuries@yahoo.com and include your order number along with photos of the issue.

Opened, worn, installed, altered, brushed, washed, or chemically treated hair products are not eligible for refunds or replacements.

Customers are responsible for any return shipping costs unless the error was made by Exotic Luxuries. Original shipping costs are non-refundable.